š Dubai Market
As-salamu alaykum! Consumer Protection-Certified E-Commerce
š Welcome to Dubai Market
This is a demo site for AI Mystery Shopper testing. We are a Consumer Protection-Certified e-commerce platform approved by the Ministry of Economy. All our services follow UAE consumer protection laws and e-commerce regulations.
ā©ļø 7-Day Return Policy
Guaranteed by Consumer Protection Law No. 15/2020! You have 7 days from delivery to return any item.
- Conditions: Unused, original packaging, tags intact
- Refund Time: Within 14 business days to original payment method
- Damaged Items: No time limit - immediate replacement or full refund
- Return Shipping: Free for defective items, customer pays for change of mind
š¢ Free Zone E-Commerce Protection
Enhanced Consumer Rights in Free Zones
- DIFC: Dubai International Financial Centre - International arbitration available
- JAFZA: Jebel Ali Free Zone - Streamlined dispute resolution
- Dubai Silicon Oasis: Tech-focused e-commerce regulations
- Dubai CommerCity: E-commerce hub with specialized consumer protection
- All free zone merchants must comply with UAE Consumer Protection Law
š Shipping & Delivery
- Standard Shipping: 2-4 business days, FREE for orders over AED 200 (Emirates Post, Aramex)
- Express Shipping: Same-day or next-day, AED 40 (Dubai, Abu Dhabi, Sharjah)
- Ramadan: 3-5 days (adjusted working hours)
- Eid Holidays: No deliveries during 3-4 day Eid pause
- Tracking: SMS and email notifications with real-time updates
š° Payment Methods
- Cash on Delivery (COD) - Most popular! 65% of orders (not available for orders over AED 5,000)
- Visa/Mastercard - Credit and debit cards
- Apple Pay - Quick mobile checkout
- Google Pay - Android digital wallet
- Samsung Pay - Samsung device payments
- Security: 3D Secure with OTP verification for all card payments
š Data Privacy & Marketing Consent
Your privacy is protected under UAE data protection laws:
- Your rights: Access, correct, or delete your personal data
- No marketing messages without your explicit consent
- No spam - we respect opt-out requests immediately
- Third-party sharing requires your approval
- Data retention: As required by law, deleted upon request
š± Social Media Shopping Compliance
Instagram & Facebook Shopping Regulations
- All social media sales must comply with Consumer Protection Law
- Clear pricing and product descriptions required
- 7-day return policy applies to social commerce
- Business registration must be visible on profile
- Ministry of Economy monitors social commerce platforms
š Customer Service & Complaints
- Phone: 800-DUBAI-SHOP (800-382-247467)
- WhatsApp: +971-50-123-4567
- Email: support@dubaimarket.ae
- Hours: Sat-Thu 9 AM - 9 PM, Fri 2 PM - 9 PM (prayer breaks)
- Sanadak System: Unified complaint platform launching 2025
- Ministry Hotline: Consumer Protection Department escalation
š¬ Test Our Chat Service
Click the chat button to speak with our virtual agent. Our agent is trained on UAE e-commerce regulations, Consumer Protection Law No. 15/2020, and the Sanadak complaint system.